Shipping policy

Processing Time

At Scrub Diva, we work with multiple fulfillment warehouses to ensure we can provide a wide selection of products and reliable shipping options to customers worldwide.

All orders are subject to payment verification and processing before shipment.

Please allow 2–5 business days for payment processing and order verification. Once your payment has been successfully processed, your order will be prepared and dispatched from one of our fulfillment centers.

During periods of high order volume, holidays, or promotional events, processing times may be slightly extended.

Shipping Time

After your order has been processed and shipped, estimated delivery times are typically:

5–15 business days

Delivery times vary depending on:

Your shipping destination
Product availability
Carrier delays
Customs processing for international shipments

Please note that shipping estimates are not guaranteed and may occasionally be affected by circumstances outside of our control.

Multiple Shipments

Because we utilize multiple warehouse locations, items within the same order may be shipped separately.

If your order contains multiple products, you may receive separate tracking numbers and deliveries on different dates.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Please allow up to 72 hours for tracking updates to appear in the carrier's system.

International Shipping

We proudly ship to customers worldwide.

International shipments may be subject to customs inspections, import duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Delayed or Lost Packages

While we work closely with our shipping partners to ensure timely delivery, delays can occasionally occur due to weather, customs processing, carrier disruptions, or other unforeseen circumstances.

If your package appears delayed or has not arrived within the expected delivery window, please contact us at scrubdivasupport@gmail.com, and we will gladly assist with tracking your order.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Scrub Diva is not responsible for orders shipped to incorrectly entered addresses. If you notice an error in your shipping details, please contact us immediately at scrubdivasupport@gmail.com. We will do our best to update your order before it ships.